People, process, and communication are the core elements that make up the WorkflowSolutions360° Vision. Let us tell you why:
The goal of WorkflowSolutions360° is to make your work life easier. How? By helping you organize and communicate better, we enable you to concentrate your energy on what really matters to you: your customer. With WorkflowSolutions360° working quietly and efficiently in the background, you can focus on providing superior service to your guests.
WorkflowSolutions360° has the tools to help your team easily track the dozens of process steps in your service department. Service advisors and managers can see exactly where a car is in the repair process, and technicians and parts specialists can know exactly when their services are needed. You can see everything from how long a vehicle has been in the repair bay to how long it took the parts department to order and price parts. Bottom Line: WorkflowSolutions360° puts you in the driver's seat.
Another key to any successful organization is communication. WorkflowSolutions360° connects all of your people in an on-screen dialogue. Our system allows your technicians, parts specialists, service advisors, service managers, dealer principles, warranty administrators, factory representatives, third party vendors—anyone involved in your service process—to communicate with each other about a specific repair order at the click of a button. Workflow Solutions360° also connects you with your customer using the communication style of their choice, i.e. text, phone, email, voice messaging, etc.